Currently investigating issues with order management

Uptime Impact: 14 hours, 57 minutes, and 34 seconds
Recovering
Updated

All issues have now been resolved. Our team will continue to monitor the situation to ensure everything remains stable.

Thank you for your patience while we worked through this.

If you experience any further issues, please reach out to us at support@zapiet.com or via live chat in our widget.

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Recovering

We have completed our investigation into the order issues, and they should all be resolved now.

If you are still experiencing any issues, please contact our support support team for further assistance.

Thank you for your patience while we worked on this.

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Updated

We are currently testing several fixes in our testing environment. Once these have successfully passed our tests, the fixes will be deployed to production.

We will continue to monitor the results and provide further updates as progress is made.

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Identified

We have identified the issue and our team is actively working on a fix. We will provide updates as soon as more information is available. Thank you for your patience.

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Investigating

We have been made aware of an elevated number of issues relating to date-based orders, such as tags and date discrepancies. Our team is currently investigating and will update all merchants as soon as possible.

We have also been made aware of order management issues, including difficulties updating the order status and filtering orders by date.

As a temporary workaround, please open each order individually and update the status directly from the order page.

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Began at:

Affected components
  • Zapiet - Pickup + Delivery
    • Main application
    • Orders
    • Notifications & Tags